Shipping

Shipments to the US, Canada, and Europe usually take 3-4 days.

For all other countries, your order will be shipped from either Estonia or Turkey (depending on your location) and will arrive within 7 days.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation at the email address provided in your order. This will contain a tracking code for you to stay updated with where your package is.

Customs

If your address is in the US, Canada, or European Union, no customs duties will be charged to you.

For other regions, you may be charged for import duties and taxes, which are imposed once the shipment reaches your country. Please note additional charges for customs clearance must be covered by the receiver. We cannot predict what these charges may be, and we have no control over them.

To find out the customs policies for your country, you should contact your local customs office.

When ordering from Stowsen, you are considered the importer of record and must comply with all laws and regulations of the country which you are receiving the goods in.

Incorrect Addresses

If incorrect shipping information is provided, the product may not be delivered on the designated day. The sender takes full responsibility for the cost of any re-routed and/or reshipped products due to incorrect address information. Please check your address and every piece of shipping information very carefully before confirming your order.

Any errors in address information due to our mistake will not result in any additional charges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, send us an email at hello@stowsen.com with your reason for returning, your receipt or proof of purchase, and your address. We will then let you know where to return the kit to.

You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item or you are not satisfied with our products, please send us an email at hello@stowsen.com with an explanation of why. We'll do everything in our power to help you find a solution.

If you encounter any problems with our repair kits, we are happy and available to offer assistance. We simply request that you send us a photo of your damaged surface so that we can make accurate recommendations.